Privacy Policy

At IELTS Live ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our IELTS online service platform at ielts.live.

This policy applies to all users globally, including those in the European Union (EU), United Kingdom (UK), Bangladesh, Australia, and other countries. By using our platform, you agree to the collection and use of information as described herein.

We collect the following categories of information when you interact with our platform:

• Personal Information: Your name, email address, phone number, date of birth, nationality, and any other information you provide during registration.
• Account Information: Username, password (encrypted), profile photo, and account settings.
• Usage Data: Information about how you use the platform, including IP address and browser type.
• Payment Information: Transaction details processed securely by third parties (SSLCommerz, bKash).
• Learning Data: Your test scores, course progress, and performance analytics.

We use your information for the following purposes:

• Providing Services: To register accounts, manage profiles, and deliver IELTS resources.
• Personalisation: To tailor the platform experience based on your learning progress.
• Communication: To send important notices, account updates, and promotional materials.
• Compliance: To comply with legal obligations and enforce our Terms.

For users in the EU and UK, we process your personal data under the following legal bases as required by the GDPR:

• Contractual Necessity: Processing required to fulfil our contract with you.
• Legitimate Interests: Processing for improving our platform and ensuring security.
• Consent: Where you have given explicit consent, such as opting in to marketing.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors (Google Analytics, SSLCommerz).
• Legal Requirements: If required by law, court order, or to protect our rights.
• Business Transfers: In the event of a merger or acquisition.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account Data: Retained for the duration of your account plus 90 days.
• Payment Records: Retained for 7 years for tax compliance.
• Learning Data: Retained for the lifetime of your account.

IELTS Live operates globally and your personal data may be processed outside your home country. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

We take appropriate technical measures to protect your data, including TLS/SSL encryption, encrypted storage, and restricted staff access.

We use cookies to enhance your experience. These include essential, analytics, and functional cookies. You can manage your preferences through browser settings.

Our services are not directed to individuals under 16. If we discover a child under 16 has provided data, we will take prompt steps to delete it.

Our platform may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

We may update this policy periodically. Significant changes will be notified via email or a prominent notice on the platform.

If you have any questions regarding this Privacy Policy, please contact us: